Discover Our Latest Articles
Written Statement of Information Practices
Collection of Personal Health Information:
With your consent, we collect some of your personal health information directly from you or your caregiver. For instance, some of personal health information that we collect may include your name, phone number, date of birth, address, health history,
Uses and Disclosures of Personal Health Information:
Your personal health information will be used and disclosed only for the following purposes:
- managing and providing health care to you;
- Conduct risk management and quality improvement activities;
At any time, you may access, correct your health records, or withdraw your consent for some of the above uses and disclosures (subject to legal exceptions) by contacting our contact person.
We take steps to protect your health and financial information from theft, loss, unauthorized access, copying, modification, use, disclosure, and disposal.
We make sure that everyone who performs services for us protects your privacy and only uses your personal health information for the purposes you have consented to.
Privacy of Personal Information is an important principle to ‘Kabworld Physiotherapy Services. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the services we render. We also try to be open and transparent as to how we handle personal information. This document describes our privacy policies.
What is Personal Information?
Personal Information is information that defines a particular individual. Personal Information includes Information that relates to their personal characteristics (e.g., gender, age, income, home address or phone number, ethnic background, family status), their health (e.g., health history, health conditions, health services received by them) or their activities and views (e.g., religion, politics, opinions expressed by an individual, an opinion or evaluation of an individual). This is different from business information (e.g., an individual’s business address and telephone number), which is not protected by privacy legislation.
Who We Are
Kabworld Physiotherapy includes at this time of writing a Multidisciplinary Team of Physiotherapists and the support staff. We use a number of consultants and agencies that may, in the course of their duties, have limited access to the personal information we hold. These include computer consultants, office security and maintenance, accountants, temporary workers to cover holidays, website managers, cleaners and lawyers. We restrict their access to any personal information we hold as much as is reasonably possible. We also have their assurance that they follow the appropriate privacy procedures.
We Collect Personal Information: Primary Purposes
Like all Therapists, we collect, use and disclose personal Information in order to serve our clients. For our clients, the primary purpose for collecting personal information is to provide physiotherapy treatment. For example, we collect information about a clients’ health history, including family history, physical condition and function and social situation, in order to help us assess what the client’s health needs are, to advise the client of his/her options and then to provide the health care the client chooses to have. A secondary primary purpose is to obtain a baseline of health and social information so that in providing ongoing health services, we can identify changes that are occurring over time.
Protecting Personal Information:
We understand the importance of protecting personal Information. For that reason, we have taken the following steps:
- Paper information is either under supervision or secured in a locked or restricted area.
- Electronic hardware is either under supervision or secured in a locked or restricted area at all times. In addition, passwords are used on computers
- Paper information is transmitted either through direct line or is anonymized or encrypted.
- Electronic Information is transmitted either through direct line or is anonymized or encrypted.
- External consultants and agencies with access to personal Information must enter into privacy agreements with us.
Retention and Destruction of Personal Information:
We need to retain personal Information for some time to ensure that we can answer any questions you might have about our services provided and for our own accountability to external regulatory bodies. However, we do not want to keep personal Information too long in order to protect your privacy.
We keep our client files for a period of ten years. Our client and contact directories are much more difficult to systematically destroy, so we remove such Information when we can if it does not appear that we will be contacting you again. However, if you ask, we will remove such contact information right away. We keep any personal information relating to our general correspondence (i.e., with people who are not clients) newsletters, seminars and marketing activities for about six months after the newsletter ceases publication or a seminar or marketing activity is over.
We destroy paper files containing personal Information by shredding. We destroy electronic Information by deleting it and, when the hardware is discarded, we ensure that the hard drive is physically destroyed. Alternatively, we may send some or all of the client file to our client, if requested and consent is given.
You can look at your Information:
With only a few exceptions, you have the right to see what personal Information we hold about you. Often all you have to do is ask. We can help you identify what records we might have about you. We will also try to help you understand any information you do not understand (e.g., short forms, technical language, etc.). We will need to confirm your identity, if we do not know you, before providing you with access. We reserve the right to charge a nominal fee for such requests. If there is a problem we may ask you to put your request in writing. If we cannot give you access, we will tell you within 30 days if at all possible and tell you the reason, as best we can, as to why we cannot give you access.
If you believe there is a mistake in the Information, you have the right to ask for it to be corrected. This applies to factual Information and not to any professional opinions we may have formed. We may ask you to provide documentation that our files are wrong. Where we agree that we made a mistake, we will make the correction and notify anyone to whom we sent this Information. If we do not agree that we made a mistake, we will still agree to include our file in a brief statement from you on the point and we will forward that statement to anyone else who received the earlier Information.
Should you have any question regarding this policy, please feel free to reach us on 2347033309554